FAQ
What is Docent Corp?
At Docent, we deliver end-to-end management and consumer-facing location, navigation, and access control solutions including hardware, software, websites, apps, and consulting.
With offices around the world, our international team works with a broad spectrum of customers, including major shopping centers, airports, theme parks, performance venues, museums, emergency responders, hospitals, and other private and public institutions and venues.
Our mission is to deliver world-class products that facilitate, locate, manage, and engage, while guiding you every step of the way.
Docent is backed by a strong lineage that includes our sister company, Culturetech. Founded in 2002, Culturetech has over 14 years of successful alliances, partnerships, and client relationships with more than 400 public and private companies, nonprofits, and government institutions.
What products do you sell?
Docent offers array of world-class, end-to-end management and consumer-facing location, navigation, and access control solutions. Some of our products include:
- Content Management System
- Loyalty Program Management System
- Access Control
- Ticketing Kiosks
- Indoor Navigation System
- Mobile Application Development
- Website Development
- Personal Locating System (PLS)
What is a Personal Locating System?
Our PLS collects information based on signals from the devices and tags of customers and employees. The PLS provides detailed information about numbers, locations, and movements of people, devices, and tags. The system is capable of counting and locating devices or tags in a wide variety of indoor areas, from single stores and restaurants to large buildings with multiple floors and complex facilities, such as shopping malls, supermarkets, airports, railway stations, hospitals, warehouses, casinos, amusement parks, and more.
Why do I need a Personal Locating System?
Our PLS collects customer data, such as duration of stay and frequency or pattern of visits. With this data, the PLS can be used as a key tool and strategy to improve the efficiency of your operation, increase customer satisfaction and retention, and support smarter business decision-making backed by reliable data.
The PLS can locate important assets, floor staff, key personnel, or people who require assistance. It also supports increased productivity through the acquisition and analysis of big data and the tracking of space usage and efficiency through traffic analysis.
How do I order?
To place an order, follow these simple steps:
• Step 1: Choose your device and hardware.
• Step 2: Choose your subscription options.
How does a Personal Locating System work?
With Unicounter™, you can count people in real-time and receive accurate information about visitors’ length of stay and return rates by identifying a unique signal for each visitor. Unicounter™ can also be used to benchmark high-performing stores and optimize lower-performing stores. By identifying peak hours/days, areas that generate the most traffic, and the exact number of visitors that purchase in each specific store, you can develop strategies to improve the performance of your stores and locations.
Chromap™ is specifically designed to calculate the occupancy of a certain area within its perimeter and to detect and track the number of visitors going in and out of a particular area. Use of this device can provide an understanding of the difference of density in a specific area depending on different times of the day or days of the week.
Securitrack™ is designed to optimize your allocation of staff and assets to create value in terms of revenue, profit, and efficiency. By tracking and monitoring the location of employees and assets, you can keep your office safe while simultaneously promoting employee transparency and motivation.
What if I have a question that is not covered here?
Please email us at askus@docentcorp.com.